When calling customer support for problems, please have the following information available:
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Product release numbers including the maintenance level. This information can be obtained by using the following DIF STATUS console command
F DIF,STATUS
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Job output including JCL, JES2 system messages output, and trace output
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The product rule statements. These statements are contained in a member in the DIF parmlib dataset.
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MVS and SMS release information. This can be obtained from the DIF started task SYSPRINT file output on the third line beginning with OPSYS in the message text.
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For problems with VSAM files - include the DEFINE CLUSTER input statements, job SYSPRINT output, and a LISTCAT of the VSAM file.
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Contact DTS Technical Support: Tel: (919) 833-8426
Fax: (919) 833-2848
Email: Support@DTSsoftware.com